shopping information

Shopping Information

Our vision is to present Canadians (and yes, we ship internationally) a site that leads to natural Waldorf-oriented supplies. You know that good quality craft supplies are essential to celebrating the seasons in a way that nourishes the soul.

maplesplendor.ca is a Canadian website. We are a Canadian family currently residing in Switzerland. Many of the things we sell come from Europe. We are using the opportunity of being here to source out new products for you. European customers click here for shipping details in Euro (in German)

All our prices are shown in Canadian dollars.
We do not charge Canadian taxes though you may be charged your country's GST, upon receipt of your parcel.

Our prices are quoted in Canadian Dollars

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Our goal is to sell everything separately, you order one by one as you need.

Some items are one of a kind and not available in quantity.
Some items are made to order and require additional "creation" time.

Bookmark us and visit often

How to order and to pay

Please use our secure shopping cart.
Your credit card information will be encrypted and transferred by an SSL server (Secure Socket Layer). Make sure you see the little yellow padlock in the status bar or beside the address field when entering your numbers.

Click on the padlock symbol in the browser to check if the connection is encrypted.
If a padlock is not visible in the browser, click on the right-hand mouse button.
> Properties > Certificates (Internet Explorer)
or > View page information > Security > View certificate (Firefox)

You may also contact us by email.
We will be happy to answer any questions you might have.
Never send credit card information in an email.

Order with our secure shopping cart.

Feel free to email with questions.

We accept Visa, MasterCard, American Express, Diner's

Visa, MasterCard, Diner's, Amex,


Shipping
We are currently shipping from Europe. (click here for detailed info in German to European destinations) We are now shipping all our parcels with tracking. That way they are insured and we are sure they really arrive at your door step. Shipping costs to North American and all other destinations outside of Europe are: for parcels up to 500 grams : CAN$14.00 for economy mail (10 to 18 days) or CAN$22.00 for priority mail (5 to 10 days). If your shipment weighs more than 500 grams we will send economy for $22.00 unless otherwise requested. The price for priority over 500 grams would be $39.00. We will choose this option only if you notify us. We do not charge Canadian taxes. If your are ordering something of low value and would like to save on the shipping cost, you can let us know and we can choose regular mail without tracking. In this case you need to know that your parcel will not be insured. We can assure you that in all our years of business, we have never actually lost a parcel, but lately a few parcels have turned up late, weeks too late. This gets you and us very worried. With tracking, parcels seem to travel faster and at least we can both see where they are stuck.	shipping from Europe 5 to 18 days for shipping Our prices are quoted in Canadian Dollars We do not charge Canadian taxes. If you have any concerns about the calculated shipping cost, please email us
Felting needles can be sent in an envelope and will cost less than indicated by the shopping cart. felting needles Shipping for felting needles is $3.80 (up to 32 needles) or $5.00 (up to 65 needles) Other small items flat enough to fit in the two centimeter envelope slot (like amber necklaces) cost less. We will make the optimal choice and charge you only what the post office charges us.	Felting needles ordered separately usually cost less than what the shopping cart calculates. We charge only the actual shipping cost.
We normally do not include an invoice in the parcel. (paper is a natural resource and should not just be tossed in the waste basket.) If you would like to receive a detailed invoice (for example for tax purposes) please don't hesitate to email (or include a message in the message box) and we will gladly email you one.
We take great pride in providing quality products. If for some reason you are not satisfied, please email us; we will be glad to assist you. Our products are packed with great care, but sometimes things happen to the boxes on their way to you.	If an item arrives damaged, please let us know within 4 days of receiving your package. Please don't send returns without contacting us first.